Terms & Conditions

  1. Detailed description of goods and/or services

VAPE CANDI (PTY) LTD is a business in the Retail industry that provides alternative smoking solutions.

  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way Order no and Delivery Tracking Number. Delivery costs to be charged as per area client is based.

  1. Return and Refunds policy

The provision of goods and services by VAPE CANDI (PTY) LTD is subject to availability. In cases of unavailability, VAPE CANDI (PTY) LTD will inform the client, and provide alternative product, inquire if the client will wait for availability or refund the client in full within 30 days.

4.  Cancellation Policy

Cancellation of orders by the client will attract a 5 % administration fee, if not cancelled within 24 hours and the order is processed. If refund is require due to customer error, a 5% administration fee will be applicable.

(Please see warranties and guarantees for policy on damaged goods and returns)

  1. Privacy policy

VAPE CANDI (PTY) LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

  1. Payment options accepted

Payment may be made via Visa, MasterCard, credit cards or by bank transfer into the VAPE CANDI (PTY) LTD bank account, the details of which will be provided on request

  1. Credit card acquiring and security

Credit card transactions will be acquired for VAPE CANDI (PTY) LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  1. Customer details separate from card details

Customer details will be stored by VAPE CANDI (PTY) LTD separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  1. Responsibility

VAPE CANDI (PTY) LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and

support, dispute resolution and delivery of goods.

  1. Country of domicile

This website is governed by the laws of South Africa and VAPE CANDI (PTY) LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 10 Vickers Road, Jansen park, Boksburg, South Africa.

  1. Variation

VAPE CANDI (PTY) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  1. Company information

This website is run by Vape Candi (Pty) LTD ( private company) based in South Africa trading as Vape Candi and with registration number 2016 / 140763 / 07 and E.Coetzee and N.Vrca (Director(s)/Member(s)/Owner(s)).

  1. VAPE CANDI (PTY) LTD contact details

Email: info@vapecandi.com

Telephone: +27 11 066 2324